The Terms and Conditions of business apply to services carried out by MPH.
1. DEFINITIONS
1.1. “Manchester Private Hospital” or the “Company” means MPH .
1.2. “Patient Information” refers to the information supplied by MPH to patients both in brochure
and letter form.
1.3. ‘Procedure” refers to the medical procedure to be carried out by a Surgeon and includes the
activities of an anaesthetist engaged by the patient and who holds a Practicing Privileges Agreement
or Surgeon’s Contract or is in some other way permitted to carry out medical procedural activities
at MPH Medical Group premises. Patients attending external facilities will contract with that
facility for the in-patient episode which would usually include an anaesthetist.
1.4. “Surgeon” means the person holding themselves out to be a qualified medical practitioner
registered with the General Medical Council.
1.5. “Patient” means any person who has entered into a contract with MPH for the non-surgical
aspects of a Procedure – with the surgical outcome being the responsibility of the Surgeon and/or
anaesthetist with whom the patient also contracts. Patients attending external facilities will
contract with that facility for the in-patient episode which would usually include an anaesthetist.
1.6. “Non-Surgical” aspects of a procedure” means the services provided by MPH, namely the
provision of the premises; the theatre and the preoperative assessment and with MPH for the
post-operative nursing care. It does not include the pre-operative and post-operative consultation
and/or advice and/or treatments (Which include decisions on medication and discharge of the
patient), which remain with the appropriate admitting practitioner. Patients attending external
facilities will contract with that facility for the in-patient episode.
1.7. Pre-booking” means a booking and payment made prior to Consultation with a Surgeon.
1.8. “Initial Aftercare Period” means the aftercare included within the cost of your procedure.
1.9. “Cost” is Total Surgery Price as detailed on the quotation.
1.10. “Consultation” as a surgical aspect of the procedure, is a pre-operative meeting between the
patient and the Surgeon, at which the patient’s suitability for the procedure is considered.
“Consultation with a Patient Care Co-Ordinator and/or any members of MPH’s staff should be regarded
as merely assisting the patient to make an informed choice about the procedure. The Patient Care
Co-ordinator and/or member of staff is unlikely to be a doctor and any advice he/she gives should,
in any event, be regarded as purely of a general non-medical nature.
1.11. “Premises” means any hospital, clinic, or other building, or part thereof, under the
ownership, occupation, or management of MPH.
1.12 “External facilities” are those other than London Private Hospital.
2. OBLIGATIONS AND WARRANTIES.
2.1. MPH warrants that before inviting a surgeon or anaesthetist to receive Practising Privileges
rights or a surgeon’s/anaesthetist’s contract permitting the said person to practice at MPH
premises, MPH confirms that the person is registered with the General Medical Council and ensures
that MPH have seen a copy of a private practice indemnity insurance cover Certificate which is
current at the date of granting practicing privileges rights, or a Contract, or other such agreement
which permits him/her to practice such procedures. MPH does not usually obtain copies of the whole
of the private practice medical indemnity insurance policy document and nor does It make any
warranties in respect of the content of the same, save as set out above. Patents attending external
facilities should ensure that the facility they are attending holds this documentation in respect of
any Practitioner who may attend the patient during the in-patient episode.
2.2 All Surgeons, as self-employed contractors, are themselves responsible for maintaining their
registration with the General Medical Council and maintaining full private practice medical
indemnity insurance. It is recommended that the patient independently checks the most up to date
position with regard to the practitioner’s registration with the General Medical Council and his/her
private practice medical indemnity insurance position before undergoing any procedure.
2.3. All of the Surgeons and anaesthetists which MPH may from time to time introduce to patients are
self-employed and, as such make their own clinical decision at all times and are responsible for the
outcome of surgery and the surgical aspects of the procedure.
2.3.1 The surgeon’s and the anaesthetist’s fees are included in the quoted price and MPH acts as
their agent in the collection of them. On rare occasions the surgeon and anaesthetist and the
hospital may invoice you separately, but the total will not be more than that shown on the
quotation.
2.3.2 Cosmetic surgery results and benefits can vary and are different for each individual. As such,
MPH cannot guarantee specific results & outcome.
2.4. The patients warrants no cause of action will accrue against either MPH for any surgical aspect
of the procedure carried out by the Surgeon and/or anaesthetists.
2.5. The patient warrants that he or she will read the patient information provided in order to
fully understand the range of possible outcomes of the proposed procedure.
2.6. MPH will provide all post-operative medication required relevant to the procedure (i.e.
antibiotics and painkillers) as prescribed by the relevant Surgeon or a doctor. Patients attending
external facilities will receive post-operative medication directly from the external facility.
3. PATIENT’S OBLIGATIONS
3.1 This contract is conditional upon the acceptance of the patient by the Surgeon and/or
anaesthetist based upon information given by the Patient during the consultation with him/her. The
decision to carry out surgery shall be at the discretion of the Surgeon, the anaesthetist and MPH.
3.2 Treatment will only be given where satisfactory payment has been received at least 21 days prior
to surgery (or as soon as possible for surgery booked less than 21 days in advance, but always prior
to surgery)
3.3 The Patient acknowledges that the Patient Care Coordinator is not a Doctor or Surgeon. Any
advice that the Patient Care Co-ordinator may give is purely of a general non-medical nature. If the
Patient has any queries then these should be raised at consultation with the Surgeon, and/or
anaesthetist or other suitably qualified persons.
3.4 The Patient agrees to provide the Surgeon, Anaesthetist and clinical staff of the hospital with
a health history that is honest, accurate, reliable and complete. The Patient understands that
withholding any medical information could be detrimental to his or her health and safety and may
result in cancellation of the procedure with no refund. The Patient agrees that if any change occurs
in his or her medical history or status to inform MPH and the Surgeon and the anaesthetist without
delay and to keep MPH, the Surgeon, and the anaesthetist informed.
3.5 Payment by credit card is charged at a rate of 3%. Patients warrants and understand that any
payment made by credit card/debit card is final and no chargeback will be requested in case of
unsatisfied surgical outcome and dispute. If any payment by the merchant provider company is
declined afterwards patients undergoing the surgery gives a personal guarantee to pay the total cost
of the surgery undertaken.
3.6 The minimum age for any consultation or surgical procedure is 18 years of age.
4. GENERAL OBLIGATIONS
4.1 MPH reserve the right to alter the Patient’s admission date and/or outpatient appointments
although such changes will be avoided wherever possible. The Patient agrees that no consequential
loss will be payable for the short notice cancellation on any procedure/ appointment
4.2 The Patient agrees that in signing this set of Terms and Conditions and any Pre-Operative
Medical Notes that he/she has understood the terms and has been given an opportunity to seek
explanation. The pre-operative medical notes are designed to ensure that you and your Surgeon, are
fully agreed as to the procedure that has been planned for before your operation and that you
understand the potential risks and benefits. You must sign this form before surgery commences. The
patient accepts that MPH ‘s liability for breach of contract is any way limited to the operation
costs.
4.3 The Patient and the Surgeon will be required to sign a Medical Consent Form at the hospital
prior to surgery.
4.4 In the interest of patient safety and welfare, we reserve the right to cancel or postpone your
procedure.
5. RESCHEDULING/CANCELLATIONS
5.1 Rescheduling – if you need to reschedule your surgery date, an administration fee will apply as
follows:
14 days or more notice – £500; 13 days or less notice – £750
This policy does not affect the 5 day period of reflection (section 5.2)
5.2 Cancellations of bookings – we recommend that you consider all aspects of your procedure for at
least 5 days after your Consultation with your Surgeon. For up to 5 days following your
Consultation, should you wish to cancel your procedure, the deposit and any monies paid for your
procedure are fully refundable, with the provision that the Company has been notified by recorded or
guaranteed post to Scheduling Department, MPH. The Company reserves the right to retain any
recoverable costs incurred for arranging transport/travel. After the 5-day period of reflection, the
following monies would be retained/payable to defray some of the costs incurred:
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Cancellations made over 2 weeks prior to surgery date – 25% of the total cost
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Cancellations made 8-14 days prior to date of surgery – 50% of the total cost
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Cancellations made 7 days or less prior to and including date of surgery – 75% of the total cost
5.3 Cancellations for medical reasons –
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Cancellations necessary due to previously unknown medical conditions will be rescheduled where
possible. If after reasonable consideration the indicated medical condition prevents
rescheduling of the procedure, then refund of the monies paid will be given in full to the
patient.
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Cancellations due to pre existing medical conditions which were known by the Patient but
undisclosed prior to booking the Procedure will be refunded in line with section 5.2 of this
contract.
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If the procedure is abandoned intra-operatively due to unforeseen medical conditions, MPH will
retain sufficient monies to cover the costs incurred by the Company as reasonably deemed fit and
in accordance with these terms and conditions.
5.4 Pre-booked” appointments may be cancelled at any time prior to consultation and will receive a
full refund including the deposit. Cancellations after the consultation will be refunded in line
with section 5.2 above.
6. COMPLAINTS/READMISSION
6.1 The complaints procedure is available on request from our Patient Care Co-ordinators. If you
have a complaint regarding any aspect of your treatment, we recommend that you discuss this with
your Patient Care Co-ordinator in the first instance. If after using MPH’s usual complaints process
no resolution can be reached, MPH may refer the complaint for independent mediation. Referral will
be on unconditional on the basis that both parties are bound by the outcome. MPH may be responsible to
fund the mediation. The Patient agrees that all medical records can be released to the appointed
Arbitration Officer. Settlements reached using this method will be considered by MPH and the Patient
as a Full and Final settlement.
6.2 Aftercare – The initial aftercare period will include standard postsurgical review appointments
within the term specified on your Personal Quotation. Please see our website for full details of
your aftercare policy. You may wish to download this information for your records. We do reserve the
right to change our aftercare policy from time to time. In case of any doubt, the aftercare policy
in force at the time of your booking will be applied to you.
6.3 Readmission – for up to 3 or 24 months after your operation, (dependent on aftercare package
purchased), you and your Surgeon agree that further surgery (as part of the original procedure) is
necessary to assist you in achieving the results originally anticipated, MPH and the Surgeon will
consider making a contribution to the surgical and hospital costs. if, however, your Surgeon decides
that the results of the surgical procedure are acceptable within the normal limits of surgery, then
further surgery would incur the full fee. MPH will assess separately the circumstances of each
patient in determining the basis on which further surgery may be provided. MPH will make the
ultimate decision in readmissions and the Company’s decision is final. Readmission procedures do not
automatically provide the same aftercare time as the original procedure, please check with MPH the
period of cover that will be applicable before your admission.
6.4 If the Patient fails to attend review appointments or follow advice and guidance given, or where
the results of the surgery originally provided have been affected by changes in lifestyle, illness
or the natural ageing process, MPH cannot commit to providing continuing surgery at special rates.
7. CONFIDENTIALITY
7.1 MPH agrees that all matters relating to the Patient’s treatment will be kept as confidential
except where MPH are required to disclose such material to relevant members of medical staff at MPH
and/or relevant Government authorities be they regulatory or otherwise, and/or in circumstances
where the patient is deemed to have, either explicitly or impliedly, waived his/her rights to
confidentiality.
7.2 The Patient confirms his or her consent to the disclosure of personal information by MPH to
surgeons, anaesthetists doctors and nurses and other medical staff for the purpose of discussing
patient’s treatment.
7.3 If required, your Patient Care Coordinator will provide you with the policy on access to medical
records.
7.4 Throughout your treatment journey your Surgeon may take photographs. They will remain with the
Surgeon and neither MPH will be able to supply copies.
8. JURISDICTION
8.1 The laws of the UK shall apply to this contract and the courts of the UK shall have exclusive
jurisdiction.
Your signature covers every page of this form.